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Frequently Asked Questions |
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Written by Tim Garrity
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Monday, 05 May 2008 |
1. What are your hours of operation?
We are here during the following hours:
• Monday-Friday 10AM-7PM EST
2. What is your phone number?
You can contact us at (856) 486-1297 from 10-7 Monday through Friday
3. What is your address?
• GEMEnterprises, Inc.
• 204 Browning Rd
• Merchantville, NJ 08109
** If sending a payment, please send the following information with your payment:
• Your Name
• Your Address
• What the payment is for, please be as specific as possible
• Your Email Address and phone number
4. What forms of payment do you accept?
We accept the following forms of payment:
• Money Orders
• Cashier's Check
• Personal/Company Check (Will be held for 10 business days for amounts over $100.)
• PayPal.Com
5. Do you accept PayPal?
• Absolutely yes, even for International Orders
• call: 856-486-1297 if any questions from 10-7 Monday through Friday EST
• PayPal email address for payments:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
6. Do you accept Credit Cards?
Yes, but only through one of the following service:
• PayPal's Services at WWW.PayPal.Com (We will not ship your item until the funds are cleared If sent via eCheck)
7. How do you ship?
• We ship VIA UPS Ground Insured, as well as VIA USPS. Which carrier we use is up to our discretion, but we will be happy to work with you. You may incur additional shipping fees if your item MUST be shipped VIA USPS or UPS, but depends upon item size, weight, and ship to location. If you would like insurance on your item please let us know. If you do not insure your item we are not responsible for loss or damage to your item during shipping.
• *We do not ship VIA FedEx. We will not use your UPS account or your FedEx account to ship your item.
8. When will you ship my item? (not including NEW laptops.)
• We will ship your item within 24-48 hours of receipt of your payment. How will you know when we received your payment? We will email you immediately upon receipt of your payment. We will also send you your tracking number when your item is shipped if you have a tracking number. Those of you who choose for your item to be shipped VIA USPS Priority Mail, will not have a tracking number UNLESS you opt for insurance.
9. What forms of payment do you accept?
We accept the following forms of payment:
• Money Orders
• Cashier's Check
• Personal/Company Check (Will be held for 10 business days for amounts over $100.)
• Paypal.com
• Bank Wires
10. Are you guys computer people or just people reselling equipment like most places?
• We are computer people serving computer and non computer people alike. We are mostly Ivy League graduates with strong computer backgrounds holding the following certifications and accreditations: Masters in Computer Science, UNIX Certified, Oracle Certified, SUN Solaris Certified, have a full time programmer on staff and with 65,000+ satisfied customers you simply cannot go wrong!
11. Do you guys have a store I can browse?
• We have more than that actually, a full warehouse where you can purchase skid loads of equipment or containers full for overseas shipments as well as a small retail store where we repair and sell computer peripherals. We require an appointment for any and all customers in advance please for security reasons.
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Last Updated ( Monday, 19 May 2008 )
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